Frequently Asked Questions

With so many fun things to do in Vancouver, and so many tours to choose from, we figure you might have a question or two about our tours and experiences.

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What is the best thing to do in Vancouver?

Well this is a tough one, there are so many options, but checkout our premade Vancouver tour itineraries to find a package that matches your interests.

How do I book?

Call us at 604 330 0340 and our team of specialists will be happy to help you! No online booking yet, but it’s coming soon!

Can I book multiple tours within a single day?

Absolutely! Check out our paired tour suggestions or mix and match to create your own.

To get the highest discount level, do I need to book all my tours at one time?

Yes, to qualify for each discount level, you must book all tours at once.

What if I need to cancel one of the multi-tour itineraries that I booked?

Providing that your cancellation falls within cancellation policy parameters, your package price will drop to the next appropriate tiered discount level, and you will be refunded the difference.

What is your cancellation policy?

Each Experience Vancouver Group member sets their own cancellation policies. Please refer to their individual websites for specific details.

Can I book a private group tour?

Certainly! All Experience Vancouver Group members offer private tours. To discuss your particular interests, please contact the EVG member you would like to take a private tour with.

Are your tours eco-friendly?

Every Experience Vancouver Group member offers eco-friendly tours — we respect our beautiful, natural environment and mother earth just as much as you do!

Do local Vancouverites find your tours interesting too?

They sure do. Many locals join our tours along with their out-of-town visitors, and rave about how much they learned about their beloved city. Check out our five star Trip Advisor and Yelp reviews from locals and visitors alike.

Do your tour guides accept gratuities?

Gratuities are very much appreciated by our guides upon completion of a tour.

Are your guides certified?

Experience Vancouver Group guides hold a variety of qualifications that allow them to inform, educate, entertain and ensure your safety while on our tours.

Do you offer a guarantee?

Some things, like the weather, are beyond our control, but each Experience Vancouver Group member will go out of their way to make sure you learn something new and have a lot of fun along the way – guaranteed!

How does the discount work?

The more you book, the more you save. The offer works on a per-person basis. For example, if you’ve got a group of four people booking a tour together, then you each save 5%. Your group can save more by adding additional experiences for each guest at the time you book.

Walk. Cycle. Paddle. Learn. Capture. Touch. Taste. Feel. Ahh, Vancouver!
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